Shipping policy

COVID-19 Update:  A message to our Juwel Cosmetics Friends

Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state recommended social distancing and PPE guidelines.

What does this mean for you?

  • Processing times may be delayed.  Generally processing times are within 1 -3 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
  • We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
  • You can cancel for a full refund.   You can cancel any unshipped order at any time for a full refund.

We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!

*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas

Shipping

Generally, orders must be received by 2:00 pm PST, Monday - Friday to begin order processing.  Processing time may take 1 - 3 days, depending on available inventory.   Delivery times are based on orders placed between Monday and Friday, excluding holidays. 

On occasion Juwel Cosmetics offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically.

Juwel Cosmetics ships to most countries worldwide via USPS for all domestic and international packages.

Shipping & Handling Charges are as follows:

Domestic

FREE US Shipping on orders over $50  (3 - 5 business days after processing) - Unless otherwise noted

INTERNATIONAL

FREE International Shipping on orders over $100  (Shipping times may vary by country)

$28.95 flat fee for Standard International Shipping (Shipping times may vary by country)

Expedited Shipment Option:   For an additional cost at time of checkout, have your order shipped within 2-days. 

Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm      Please allow 1 - 2 business days for your tracking number to update once you receive your tracking number by email.    

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

Packages undeliverable by USPS and/or their international shipping partners will be cancelled and refunded once received and processed.

For more information or questions, please contact Juwel Cosmetics at support@juwelcosmetics.com